Om Handloom House

Effective Date:25-01-2025

At Om Handloom House, we take pride in delivering authentic handloom sarees and premium fabrics. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:
– The product must be unused, unwashed, and in its original condition with tags and packaging intact.
– Return requests must be initiated within 7 days of receiving the product.
– Only damaged, defective, or incorrect items are eligible for return.

🚫 Non-Returnable Items: Customized, personalized, or clearance sale products cannot be returned.

2. Refund & Exchange Process

📩 Step 1: Email us at [[email protected]] or call [+91 88089 51111] with your order details and reason for return.
📦 Step 2: Once approved, carefully pack the item and ship it back to us at [B22/121-A-1-K, Sankuldhara, Khojwan, Bhelupur, Varanasi, Uttar Pradesh 221010] within 7 days.
🔄 Step 3: Upon verification, you can opt for either:

  • Replacement: Get the same product exchanged.
  • Store Credit: Receive a credit for future purchases.
  • Refund: If applicable, refunds will be processed within 7-10 business days to the original payment method.

🚚 Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

3. Refund Conditions

💰 Full Refunds: If the product is out of stock or cannot be replaced.
🔄 Partial Refunds: If the product shows signs of use or is returned after the eligible period.
🚫 No Refunds: If the item does not meet return criteria or is lost in transit.

4. Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Once shipped, cancellation is not possible, and the standard return policy applies.

5. Contact Us

For any return or refund queries, reach out to us at:
📧 Email: [email protected]
📍 Address: B22/121-A-1-K, Sankuldhara, Khojwan, Bhelupur, Varanasi, Uttar Pradesh 221010
📞 Phone: +91 88089 51111

Thank you for shopping at Om Handloom House! We appreciate your trust in our handloom heritage.