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OUR STORES

VISIT OUR NEW
STORE 

B22/121-A-1-K, Sankuldhara, Khojwan, Bhelupur, Varanasi, Uttar Pradesh 221010

See More About INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to ensure that the product images displayed on our website accurately represent the actual product. However, slight variations in color may occur due to lighting, photography, and screen settings. Rest assured, the quality and design of the product will match the description provided. If you have any concerns, feel free to contact us before placing your order.

Where can I view my sales receipt?

  • Order Confirmation Email:
    After your purchase, a sales receipt is sent to your registered email address. Check your inbox (and spam/junk folder, if necessary) for an email with your order details.

  • Account Dashboard:

    • Log in to your account on our website.
    • Navigate to the Orders or Purchase History section.
    • Select the relevant order to view and download your sales receipt.

  • Contact Support:
    If you’re unable to locate your receipt, please reach out to our customer support team with your order details. We’ll be happy to assist you.

How can I return an item?

You can return an item by following these steps:

  1. Check Return Policy:
    Review our return policy to ensure your item is eligible for a return. Items must typically be in their original condition, unused, and returned within the specified time frame.

  2. Initiate a Return Request:

    • Log in to your account on our website.
    • Go to the Orders or Purchase History section.
    • Select the order containing the item you want to return and click Request Return or a similar option.
    • Fill out the return form with the necessary details.

  3. Prepare the Item:

    • Ensure the item is in its original packaging with all tags, labels, and accessories included.
    • Include the original invoice or sales receipt if required.

  4. Ship the Item:

    • Follow the instructions provided for return shipping. This may include printing a return label or using a specified courier service.
    • Ship the item to the address provided.

  5. Receive Confirmation:
    Once we receive and inspect the returned item, you will be notified of the return status. If approved, a refund, exchange, or store credit will be issued as per our policy.

Will you restock items indicated as “out of stock?”

Yes, we often restock popular items that are marked as “out of stock.” However, restocking depends on factors such as product availability, demand, and supplier inventory.

Here’s what you can do:

  1. Join the Waitlist:

    • If available, click the Notify Me or Join Waitlist button on the product page.
    • You’ll receive an email or notification as soon as the item is back in stock.

  2. Contact Us:

    • Feel free to reach out to our customer support team for information about restocking specific items.

  3. Follow Us:

    • Stay updated on restocks and new arrivals by following us on social media or subscribing to our newsletter.

We appreciate your patience and will do our best to restock your favorite items as quickly as possible!

 

 

 

 
Where can I ship my order?

We deliver across most cities and towns in India. Here’s what you need to know:

  1. Serviceable Locations:

    • We cover major metropolitan cities, small towns, and several rural areas across India.
    • Some remote locations may have limited delivery services or extended delivery timelines.

  2. Address Requirements:

    • Ensure your shipping address is complete and accurate, including apartment numbers, landmarks, and the correct postal code, to avoid delays.

  3. Shipping Restrictions:

    • We may not deliver to PO Boxes or specific restricted zones. If you’re unsure about your location, feel free to contact our support team for assistance.

  4. Delivery Timelines:

    • Delivery times vary depending on your location. Typically, metropolitan areas have faster delivery times compared to remote areas.

For further details, you can refer to our Shipping Policy or contact customer support for assistance with specific pin codes or regions

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS